TOGa Desk
TOGa Desk simplifies task and ticket management through its intuitive ticketing system, enabling seamless tracking and communication between call analysts and customers for efficient support delivery. With its robust features, TOGa Desk streamlines customer interactions while ensuring effective resolution of support requests.
Objective
The ultimate goal of TOGaDesk is to streamline and enhance the efficiency of task management and issue resolution using a ticketing system platform. TOGadesk aims to provide a user-friendly experience that facilitates the seamless creation, tracking, and resolution of tickets for various purposes, such as IT support, customer service, and project management.
Target Audience
TOGaDesk caters to a broad spectrum of users, extending its benefits to businesses of various scales in need of efficient task management, streamlined service request handling, and an effective ticketing system for managing customer inquiries.
Consider call center or help desk professionals, who can optimize their workflow by leveraging TOGaDesk to manage and prioritize tickets and tasks efficiently. Let's delve into a hypothetical scenario to illustrate the potential impact:

Robby Jones
Age: 25
Occupation: Call Center Agent
Working Experience: 2-3 years
Technical Experience:
Wants: An efficient way to manage live chats, new requests, and client information. Also would love to have a more efficient experience when bouncing around from tickets, tasks, etc.
What is Needed?
Creating a seamless user experience for TOGaDesk requires integrating a multitude of features and sections, all aimed at enhancing usability and maintaining an aesthetically pleasing and user-friendly interface. To kickstart our process, let's begin by outlining key questions we aim to address:
What are the primary needs of the user? What are they trying to accomplish in the most efficient way?
What specific parts of TOGaDesk can be automated to help enhance the user experience?
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How scalable is the design to accommodate for future growth in the business? More users? More tickets?
Can TOGaDesk integrate with other tools and systems? If so, how will it? What tools can be integrated?
Brainstorming
Employing mind mapping techniques to maintain organizational clarity proved indispensable in the initial stages of development. I commenced by sketching out the primary pages of the app, strategically allocating features to each category based on their relevance and functionality.

Sketches
Following the ideation phase, I transitioned into the implementation stage by synthesizing the various sections and categories into a cohesive blueprint. By creating rough drafts that showcased how each component would interact and complement one another on every page, I gained invaluable insight into the holistic user experience. This visual representation provided clarity on how the elements harmonize to deliver an optimal experience for our users.




Low Fidelity Wireframes
Building upon the initial sketches, I refined the visual representation of the components, creating a more detailed depiction of shapes and sizes through low-fidelity wireframes. This iterative process allowed for a clearer understanding of the overall layout and interaction of elements, setting the stage for further development and refinement.

Periwinkle
#5F89FF
Mint Green
#94F28E
Style Guide
Next, I embarked on defining the color palette and typography, pivotal elements that breathe life into the project. This pivotal phase is paramount in the design process, as it encompasses vital aspects such as brand identity, visual hierarchy, accessibility, and consistency.
Green
#2CB224
Sky Blue
#E6EEF7
Crimson
#FF2E54
Aa
Omnes Bold
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
Aa
Omnes Regular
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
Aa
Omnes Semi Bold
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
Aa
Omnes Regular
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
Aa
Omnes Medium
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
Mockups & Prototypes
The mockups and prototypes offer a glimpse into the app's evolving landscape, showcasing essential elements meticulously tailored to cater to our target audience's needs. Every component was meticulously crafted to ensure seamless access to vital features, streamlining their workflow and enhancing their productivity throughout the workday.

Dashboard - External Chats
The process of creating a Walmart B2B account streamlines efficiency and empowers businesses with seamless administrative control. Upon registration, an admin representative from a company initiates the account creation, wielding the authority to add fellow admins and users, thereby establishing a structured hierarchy. Through a user-friendly interface, the admin gains access to a suite of tools, enabling precise management of services and resources for their company's employees. This streamlined process ensures efficient dissemination of information and services, fostering enhanced collaboration and productivity within the organization.

Dashboard - Internal Chats
The process of creating a Walmart B2B account streamlines efficiency and empowers businesses with seamless administrative control. Upon registration, an admin representative from a company initiates the account creation, wielding the authority to add fellow admins and users, thereby establishing a structured hierarchy. Through a user-friendly interface, the admin gains access to a suite of tools, enabling precise management of services and resources for their company's employees. This streamlined process ensures efficient dissemination of information and services, fostering enhanced collaboration and productivity within the organization.
Support Tickets
The process of creating a Walmart B2B account streamlines efficiency and empowers businesses with seamless administrative control. Upon registration, an admin representative from a company initiates the account creation, wielding the authority to add fellow admins and users, thereby establishing a structured hierarchy. Through a user-friendly interface, the admin gains access to a suite of tools, enabling precise management of services and resources for their company's employees. This streamlined process ensures efficient dissemination of information and services, fostering enhanced collaboration and productivity within the organization.




TOGa Bot
The process of creating a Walmart B2B account streamlines efficiency and empowers businesses with seamless administrative control. Upon registration, an admin representative from a company initiates the account creation, wielding the authority to add fellow admins and users, thereby establishing a structured hierarchy. Through a user-friendly interface, the admin gains access to a suite of tools, enabling precise management of services and resources for their company's employees. This streamlined process ensures efficient dissemination of information and services, fostering enhanced collaboration and productivity within the organization.
Live Chat
The process of creating a Walmart B2B account streamlines efficiency and empowers businesses with seamless administrative control. Upon registration, an admin representative from a company initiates the account creation, wielding the authority to add fellow admins and users, thereby establishing a structured hierarchy. Through a user-friendly interface, the admin gains access to a suite of tools, enabling precise management of services and resources for their company's employees. This streamlined process ensures efficient dissemination of information and services, fostering enhanced collaboration and productivity within the organization.

